Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Overview
signesync ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our notification platform services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Personal Information
- Account details (name, email address, company information)
- Contact information for support and billing purposes
- Payment information (processed securely through third-party providers)
Usage Data
- API usage statistics and performance metrics
- Notification delivery data and engagement analytics
- Device and browser information for service optimization
Customer Data
- Recipient information for notification delivery (phone numbers, messaging IDs)
- Message content and templates you create
- Delivery preferences and segmentation data
How We Use Your Information
Service Delivery
Process and deliver notifications to your customers across multiple platforms
Analytics & Reporting
Provide insights on delivery rates, engagement metrics, and performance
Customer Support
Respond to inquiries, provide technical assistance, and resolve issues
Billing & Payments
Process payments, generate invoices, and manage subscription services
Security & Compliance
Monitor for fraud, maintain security, and ensure regulatory compliance
Service Improvement
Enhance our platform features, reliability, and user experience
Data Sharing & Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist in delivering our services (e.g., messaging platforms, payment processors)
- Legal Compliance: When required by law, regulation, or valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety & Security: To protect the rights, property, or safety of signesync, our users, or others
Data Security
We implement industry-standard security measures to protect your information:
Your Rights
Access & Portability
Request a copy of your personal data and export it in a machine-readable format
Rectification
Update or correct inaccurate personal information in your account
Erasure
Request deletion of your personal data when no longer necessary
Restriction
Limit how we process your personal information in certain circumstances
Objection
Object to processing of your personal data for direct marketing purposes
Withdraw Consent
Withdraw consent for data processing where consent is the legal basis
Data Retention
We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Information: Retained while your account is active and for 7 years after closure for legal compliance
- Notification Data: Stored for 90 days for delivery confirmation and troubleshooting
- Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement
- Support Records: Kept for 3 years to maintain service quality and resolve disputes
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Poland